Resume

Professional Experience

2025 - Present

Center for Student Success, University of North Carolina at Chapel Hill, USA

Develop and lead training programs for 20 staff members of UNC’s annual Summer Bridge program, supporting 80 first-generation students by collaborating with UNC SMEs.
Design and facilitate blended learning workshops on academic success, study skills, and campus resources.
Train new student leaders in engagement strategies, instructional methods, and communication skills, especially with first-generation students.

2024 - Present

MetaMetrics, Inc., USA

Developed accessible marketing videos following WCAG guidelines to expand the Lexile & Quantile Hub’s global reach, collaborating with SMEs and UX designers to serve over 1,000 educators.
Design instructional guidance based on needs analysis, optimizing global onboarding courses for Lexile and Quantile frameworks, and improving user engagement for 1000+ educators across the globe.
Research education trends and analyze user experience data to propose strategies aimed at enhancing customer relationships.

2022-Present

Self-Employed

Designed and implemented personalized curriculum and assessments to support diverse learning needs, increasing average standardized test scores by 20% within one academic year across 10 students.
Consistently received near 100% positive feedback from students and parents for fostering an encouraging learning environment and promoting self-regulation in students’ academic journeys.

2024

Public School First NC, USA

Designed instructional videos using Multimedia Learning Theory, and cognitive load principles, increasing click-through rates by 10x compared to the platform average.
Collaborated with subject matter experts (SMEs) to simplify complex education legislation, transforming it into engaging, accessible educational content that drives awareness and inspires action for the organization’s mission.

2024

Terra Dotta LLC, USA

Improved over 1,000 product support articles by addressing key pain points for over 700 customers and schools, resulting in increased user satisfaction.
Created a structured Excel spreadsheet to track and manage over 10,000 support articles, streamlining access to detailed insights for future use.

2019-2021

Buckingham International Language School, China

Increased student enrollment retention by 60%, redesigning curriculum to align with market demand by collaborating with multiple stakeholders.
Contributed 50% to monthly course renewal sales by fostering strong customer relationships, regularly updating parents on student progress, addressing concerns, and providing tailored guidance.
Trained and onboarded 10+ educators, enhancing sales skills and aligning teaching objectives with school goals and student needs, positively impacting over 100 students and driving course renewals.

2012-2017

Waker Group Foundation, Taiwan

Led cross-cultural programs for K-12 students in underserved communities, designing interactive lessons that promoted global awareness, critical thinking, and self-expression.
Coordinated with international volunteers and local educators to deliver inclusive learning experiences, fostering student engagement and improving access to global perspectives in rural classrooms.

2023-2025

North Carolina, USA

M.A. Educational Innovation, Technology, and Entrepreneurship

Learning Engineer track

2014 - 2018

Taipei, Taiwan

B.A. Commercial Design